Guide to Lodging a FREE Enquiry

Lodging an enquiry is a simple process, which can be done in three ways:

  • Online via the Dial Before You Dig website;
  • Mobile website or iPhone app;
  • By phone call 1100.

To lodge an enquiry online is a simple process. If you are new to the Dial Before You Dig service, just register as a new user first.

You will then receive an email confirming your user name and password. Keep these details handy and use them each time you want to review past enquiries or lodge a new enquiry.

To lodge your enquiry online, follow these three simple steps:

  1. Enquiry Details
  • Provide details of your project, including start and expected completion date, type of work and the location of your project.
  • If you are working on behalf of a utility or council or private entity. This will allow Dial Before You Dig Members to provide you with the correct information to suit your project.
  1. Map Screen
  • Use the search tools to locate your project location.
  • Use the mapping tools to draw your proposed project site.
  • Describe the project so utilities can provide relevant set of plans.
  • Submit enquiry.
  1. Enquiry Summary
  • A list of asset owners and their contact details are shown that Dial Before You Dig have informed about your project.
  • Each utility class is identified by a symbol for easy identification.

Receiving Information

Plans are the most common form of information you will receive (generally within two business days) from infrastructure owners detailing the location of their assets.

These plans DO NOT come from Dial Before You Dig.

It is important NOT to proceed until you have received the relevant information from all asset owners affected by your project.

If the scope of your work changes or the validity date(s) of plan(s) expire (varies between asset owners), a new Dial Before You Dig enquiry must be submitted.

Should you require further information, assistance or have not received plan(s), please contact the asset owner directly with the details provided on the Enquiry Confirmation Sheet.

If Damages Happen

Irrespective of size, any work site has the potential to damage assets located around the excavation site, leading to service interruptions, delays to the project, costly repairs and in the worst case scenario, injury or death.

In order to avoid these incidents, it is essential to recognise your Duty of Care and:

  • For any work site project, always proceed with caution and follow the 4Ps of Safe Excavation.
  • All plans from registered Members, as noted on the Enquiry Confirmation Sheet, have been received and must be on-site at the project location.
  • Ensure all workers onsite understand the instructions from affected assets before work commences.
  • If the scope of works changes or validity dates of plans expire, a new Dial Before You Dig enquiry must be submitted.
  • Observe the work site closely and look for clues of surrounding infrastructure assets. Such as pits, marker posts, warning signs, meters, etc.
  • Never assume pipes and cables run underground in a straight line or at a set depth.
  • Engage with an accredited locator if instructed by the asset owner or if assistance is required to locate infrastructure assets.
  • If further assistance is required, contact the infrastructure asset owners directly using the contact details on the Enquiry Confirmation Sheet.
  • If you damage an infrastructure asset, you must advise the asset owner immediately, using the contact details on the Enquiry Confirmation Sheet.

Click here to download The Essential First Step Brochure.

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