October 11, 2019
Unique Service of Dial Before You Dig

In 1984, there was a major incident in Bibra Lake, Western Australia where a bulldozer punctured a high-pressure gas pipeline.  This caused significant damage to the bulldozer, ripper, rail tracks, high tension electric towers, the gas pipeline and other infrastructures nearby.  Fortunately, the bulldozer operator survived without injury.

It was a result of this incident that Dial Before You Dig WA Foundation Members (Telstra, SECWA (now ATCO Gas Australia and Western Power) and Water Corporation) created what was then known as the Perth One Call System.

Perth One Call became operational on the 16th February 1987 and by the 1990’s, all States and Territories began operation to what is now known as Dial Before You Dig.

In 1999, the Association of Australian Dial Before You Dig Services Ltd (AADBYDS) was formed to provide a consistent national approach to the provision of the Dial Before You Dig service, a Not-For-Profit group of State Entities consisting of Member organisations from Australia’s infrastructure asset owners and non-asset owners.

Unique Service of Dial Before You Dig

Dial Before You Dig in Australia is unique when compared to other countries in that together with most of Australia’s utility asset owners, we deliver a national (one stop shop) enquiry service to anyone looking to excavate.

Dial Before You Dig Today

Today, Dial Before You Dig is an Australian wide service that assists in damage prevention to underground infrastructure covering more than 740,000 kilometres and valued at more than $340 billion.

Dial Before You Dig delivers a national enquiry service for anyone planning to excavate and provides education and awareness programs to protect construction workers, utility assets and the community in every State and Territory.

Dial Before You Dig are also exploring ways to better inform and educate the industry and wider community about the importance of the service.

This includes working with reputable universities and institutions around Australia to conduct research on Dial Before You Dig’s behalf; with the aim of becoming a centre of excellence through innovation and thought leadership.

One of Australia’s Trusted Brand

Independent market research concludes that Dial Before You Dig is a trusted brand; more than 50% of Australians know that they need to use the service before undertaking any excavation.

This brand awareness and loyalty has seen the national enquiry service grow on average 20% year on year; with more than 1.9 million enquiries in 2017/18, resulting in over 10.5 million referrals for asset location information.

Safety is a fundamental aspect of any excavation project and so Dial Before You Dig should always be the first point of contact: The Essential First Step.

To find out more and how we can help protect your assets, come see Dial Before You Dig at the APGA Conference in Adelaide (12th – 15th October 2019) at Stand 20.

This article was published in The Australian Pipeliner October 2019 – Providing an Essential Service for 20 Years.