Membership Benefits & Responsibilities

Benefits of Membership

With an ever growing number of works around infrastructure assets, the main benefit that Members receive from Dial Before You Dig is information. Registered Members receive valuable information on what type of work will be conducted, performed by whom, the ability to contact the enquirer and when the work will occur around their registered infrastructure asset(s).

Dial Before You Dig’s distinctive service is seen as a single point of contact to request information about any infrastructure networks at the planned project site without the need to contact utility organisations individually; ensuring Members receive the most comprehensive information on the protection of the registered infrastructure asset(s).

Member will also gain access to the data collection and reporting tool, the Infrastructure Damage Reporting System (IDRS) – designed to build a comprehensive picture in relation to damage incidents associated with excavation activities nationally.

Dial Before You Dig also supports Members by providing Training and Awareness sessions FREE of charge. Offering a range of topics of discussion; from how the Dial Before You Dig service works to safe site practices.

To find out more or organise a FREE Training and Awareness session, please visit the Training webpage.

For more information on becoming a Dial Before You Dig Member, visit the Membership Expression of Interest webpage.

Member Responsibilities

When an enquiry is received, the Dial Before You Dig system determines which Member has an asset or interest around that particular project site and sends a notification known as a referral.

A referral enables a Member to send out plans detailing the location of the registered asset and work with the enquirer where necessary to ensure no damage is done.

Once a referral is received by a Member, they are required to respond to the enquirer within 2 working days. The most common method of response is through the issuing of site plans by email. However, Members may elect to respond differently depending on the nature of the enquiry. In some cases, Members can contact the enquirer by phone or meet them on site to discuss the planned project in more detail.

For more information on Member Responsibilities, how Members respond to enquiries and the potential for an automated response system, please contact your local Dial Before Your Dig State Manager.