Our Service

Dial Before You Dig is a Not for Profit organisation that delivers a vital national community service designed to assist in preventing damage and disruption to Australia’s vast infrastructure networks which provide essential services we use every day. Protecting Australia’s infrastructure assets is crucial in keeping essential services such as electricity, gas, water and telecommunications flowing to the community.

Any project, irrespective of size, has the potential to damage assets located around the work site, leading to service interruptions, delays, costly repairs and in the worst case scenario, injury or death. Obtaining information from Dial Before You Dig Members significantly minimises these risks by providing information about the work site. Safety is a fundamental aspect of any excavation project and so Dial Before You Dig should always be the first point of contact: The Essential First Step.


Where to Lodge an Enquiry

Dial Before You Dig aims to educate and promote the importance of safe digging practices by providing all persons working in and around buried infrastructure with the best possible access to plans and information directly from asset owners of utility services. Lodging an enquiry is a FREE and simple process:

Most of Australia’s major infrastructure asset owners are Members of Dial Before You Dig. Our unique service offers a single point of contact to request information about the infrastructure networks at the planned project site without the need to contact utility organisations individually.


How the Service Works

Once an enquiry is lodged, details including the location, date and type of work being carried out are then sent to all listed infrastructure owners with assets in the vicinity of the project. The asset owners will then respond directly to the person enquiring with information on the location of their infrastructure assets. This information is normally provided in the form of plans and is required to be on site to ensure the right information is available before the excavation commences.


For more Information

2020 Research – Expanse and Value of Australia’s Underground Infrastructure

Dial Before You Dig commissioned BIS Oxford Economics to provide an updated report on: Expanse and Length of Australia’s Underground Assets. To read the report click here.

Free Resources

There are a number of educational resources available on this website to assist in the protection of Australia’s infrastructure assets, including arranging FREE onsite Awareness Presentations on safe site practices.

Our State Offices are committed to ensuring that those who work around infrastructure assets are protected and well informed. To find out more about how Dial Before You Dig services can assist, please contact your local State Office.

Dial Before You Dig, The Essential First Step.