Important Changes to the Call Centre – 1st October 2020

Starting October 1st, 2020, you will no longer be able to lodge a DBYD enquiry by phone. All DBYD Enquiries will need to be lodged through the online web service platform located at 

This change will ensure that our national referral service can remain free to use. The call centre accounts for about one third of the cost of delivering the DBYD referral service whilst recording 4% of enquiries lodged. The new and improved referral system from June 2021 will be more intuitive and easier to use and a Help Desk will replace the Call Centre to assist our Members and Users when required.


To be ready for this change, please make sure you have registered on the website to continue lodging DBYD enquiries. Our Help Desk will be available to assist you access the online services at our phone number “1100” and to help get you started on the website lodgement process, or:

  • If you need to register as a new general user for your organisation, click here.
  • If you are already registered but need to check your username and/or reset your password, click here.


Next Generation Dial Before You Dig is Coming in 2021 – We want your Feedback

Our approach to delivering this next generation service is built on collaboration with everyone in the Dial Before You Dig community – asset owners, enquirers and all related stakeholders. We want to hear your ideas! Please leave your thoughts on what’s important to you in our discussion forums.


Next Generation Dial Before You Dig Webinar – Click here to view the future referral service.


Media Release – Monday 13th July 2020

Deloitte and Esri Australia to deliver enhanced Dial Before You Dig service 

  Coronavirus (COVID-19)

At Dial Before You Dig we want to assure our Members and Users that we are continually monitoring and acting upon advice provided by Federal and State health agencies in respect to the COVID-19 pandemic to ensure the continuity of service and health and safety of staff and the community.


During this time of COVID-19 uncertainty, the Dial Before You Dig online referral service ( and the call centre (1100, Toll Free) are operating as normal.


Please note however, that individual policies of utility companies responding to COVID-19 may delay the receipt of information from an enquiry.


Always wait until you have received all necessary plans and information from affected utilities and contact them directly before you commence excavation if there is any associated delay.


Dial Before You Dig is a FREE national referral service designed to assist in preventing damage and disruption to Australia’s vast infrastructure networks which provide essential services we use every day.

Our Core Vision is to reduce damage to our Members’ infrastructure assets and resulting loss and harm to the community. Safety is a fundamental aspect of any excavation project and Dial Before You Dig should always be the first point of contact: The Essential First Step.

To login or register, click here for a FREE account or call toll FREE, 1100 during business hours.

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